Technical Program Manager, Service Infrastructure

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains.
• Define and produce high-quality written proposals, communications, and documentation.
• Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers and stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations.

Requirements

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• Track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership.
• Very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
• Drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Nice-to-Haves

• Comfortable working in a fast-changing environment as the AI tool chain continues to evolve.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• Flexible in your approach to technical program management and adapt to what your customers need.
• Background in technical program management, specifically working in software infrastructure.
• Comfortable working with geographically distributed teams.
• Empathetic to customer needs but visionary enough to not just deliver a faster horse.
• Excited about collaborating with teammates across Stripe's organization.