Cross-Program Product Lead

Key Responsibilities

• Define and help implement a clearer process for GTM-related Product requests, including intake, triage, prioritization, and status communication.
• Create structure for CX enhancement requests, Sales/CX/AE strategic requests, and larger revenue-risk requests.
• Implement a quarterly CX priority tracker with business-facing status, deployment context, Jira mapping, ownership, and availability details.
• Support roadmap execution and process improvement, including the Q4 roadmap refresh, roadmap coordination, formalized roadmap meetings, interviews, timing, and milestones.
• Help establish a repeatable and scalable roadmap operating model.
• Drive AI product management work, including finalizing AI pricing and coordinating AI GTM activity across programs.
• Coordinate with Product, GTM, Sales, CX, Enablement, and other stakeholders to support cohesive AI commercialization.
• Improve the release notes process, including curation, content quality, presentation, and delivery.
• Explore AI-enabled release notes customized by customer using signals such as Jira tickets, call recordings, and Slack channels.
• Build a forward-looking customer expansion and retention plan, connecting customer risk and expansion opportunities to product planning.
• Explore AI to improve roadmap inputs, evaluate roadmap options, and create customer-specific roadmap views or summaries.

Requirements

• 10 years of SaaS Product Management experience, including 3 years managing complex products that rely on integrations.
• Experience building product strategy and supporting roadmaps.
• New product full-lifecycle management experience.
• B2B experience, including working with Fortune 500 customers and managing customer outcomes.
• Strong ability to drive cross-functional teams, schedules, and decisions.
• Experience working with India-based Engineering and QA teams.
• Experience driving software development lifecycle activities with development teams, including iteration themes, backlog grooming, story mapping, and user story creation.
• Experience defining and prioritizing detailed product requirements.
• Ability to articulate long-term product vision while executing hands-on.
• Ability to monitor, analyze, and resolve release dependencies, issues, and risks.
• Highly organized, self-motivated, detail-oriented, and dependable.

Preferred Experience

• Product Management, Product Strategy, Product GTM, or product-led business execution.
• SaaS or enterprise software environments.
• Cross-functional execution across Product, GTM, CX, Sales, Product Marketing, Engineering, and leadership teams.
• Roadmap planning, product intake, prioritization, and stakeholder communication.
• GTM readiness, release communication, pricing, packaging, or commercialization.
• Experience with AI products and using AI internally.
• Turning ambiguous business and product problems into structured plans and practical deliverables.
• Working independently with senior stakeholders.

Compensation

• Annual salary range: $187,200–$239,200.