Senior Technical Product Manager – Platform Services

Responsibilities

Platform & API Product Leadership

• Own the product vision and roadmap for core platform APIs and services, ensuring alignment with company strategy, engineering capacity, and partner needs.
• Define and evolve API strategies that support current consumers while anticipating future scale, growth, and extensibility.
• Lead quarterly and multi-year roadmap planning, balancing reliability, performance, developer experience, and delivery velocity.

API Requirements & Documentation

• Define clear, testable API product requirements in partnership with engineering, including functional behavior, performance expectations, backward compatibility standards.
• Ensure API documentation is accurate, complete, and usable for both internal and external consumers.
• Participate in API design reviews, contributing to endpoint design, naming conventions, data contracts.

Reliability, Scale & Metrics

• Partner with engineering to define and track SLAs, SLOs, operational KPIs.
• Forecast and monitor API consumer growth, including call volumes, usage patterns (MoM, QoQ).
• Identify scaling risks early and drive proactive product decisions.

Stakeholder & Consumer Enablement

• Serve as the primary product interface for API consumers: internal product teams, partners, external integrators.
• Gather and prioritize consumer needs based on real usage patterns.
• Clearly communicate platform decisions, tradeoffs, and roadmap updates to both technical and non-technical stakeholders.

Technical Execution & Collaboration

• Partner closely with engineering, grounding decisions in system design, data models, technical constraints.
• Actively engage with APIs using tools like Postman or curl to validate functionality, support troubleshooting, improve user experience.
• Contribute to domain modeling, including entity relationships, data ownership boundaries.

Qualifications

• 6+ years of product management experience, with strong ownership of technical platform or API-driven products
• Proven experience managing API roadmaps in production environments
• Hands-on experience with API requirements definition, documentation review, API design tradeoffs
• Experience defining and operationalizing SLAs, SLOs, and reliability metrics
• Ability to forecast and manage API usage growth and scaling considerations
• Experience working with diverse API consumer personas and prioritizing competing needs
• Familiarity with API tools (e.g., Postman, curl)
• Strong understanding of domain modeling, entity relationships, data contracts
• Excellent written and verbal communication skills

Preferred Skills (Nice-to-Have)

• Experience with regulated platforms (e.g., fintech, financial services, data-sensitive systems)
• Experience working with platform infrastructure, identity and security systems, data services teams

Compensation

• For residents of San Francisco, CA: $169,000-$205,000 annual base salary plus bonus