Fleet Operations & Reliability Engineer responsible for owning uptime and performance of a global network of phased array ground station antennas. Lead hardware deployments, troubleshooting, root cause analysis, NOC operations, contractor management, and influence designs for reliability across RF, power, networking, and mechanical subsystems.
100k – 175k/yr
On-siteHardware Engineering
About the role
Responsibilities
Own fleet uptime and performance. Deploy, maintain, and troubleshoot a growing network of antennas distributed across the globe.
Write your own analyses to dig into performance trends and uptime data.
Operate and grow our Network Operations Center. Monitor site health, interpret telemetry, send commands and configurations, and drive rapid detection and response for any site or hardware issue. Build the systems that enable response at scale.
Support the rapid expansion of the network by leading hardware deployment campaigns at remote sites around the world. Act as the on-site conductor and POC for hardware deployments and site checkouts. Owning the process from pre-deploy through first contact. Lead from the front in the field.
Investigate and troubleshoot, then close the loop. Drive root cause analysis on failures and implement fixes that reduce future recurrence. Develop deep expertise in at least one major subsystem — RF, power, networking, or mechanical.
Scale our global contractor ecosystem. Source, contract, and onboard regional partners across domestic and international sites — including maintenance agreements, SLAs, onboarding guides, and ongoing task coordination. Define maintenance and sparing strategies.
Partner closely with product, manufacturing, and test teams to influence designs with a focus on system reliability, maintainability, and long-term lifecycle performance.
Basic Qualifications
Bachelor's degree in Mechanical, Electrical, Aerospace, or related engineering discipline
Experience building, testing, operating, or diagnosing complex electrical or mechanical systems
Preferred Qualifications
Ability to work across multiple engineering disciplines and diverse teams
Experience operating hardware systems in a live environment — interpreting telemetry, sending commands, and troubleshooting in real time
Prior experience managing field operations, contractors, or vendor relationships across multiple sites
Extreme organization, with strong project management and communication skills
Hands-on field experience with proficiency using hand and power tools, test equipment, and standard field diagnostics
Comfort writing and running code (e.g., Python, SQL, or other scripting languages)
Proficiency in 2D or 3D CAD for modeling and/or drawing creation
Willingness to travel to domestic and international ground station sites as required
Bonus: Prior experience in failure analysis, product engineering, quality, or service in consumer electronics or automotive
Additional Requirements
This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment.
Must be willing to work extended hours and weekends as needed
Skills
mechanical engineeringelectrical engineeringaerospace engineeringtelemetryRoot Cause AnalysisPythonSQLCADrfpower systemsNetworking
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