Physical Security Manager

What You'll Be Working On

Lead Global GSOC Operations

• Lead the day-to-day operation of Crusoe's 24/7/365 Global Security Operations Center, ensuring consistent, high-quality monitoring, incident response, alarm management, and situational awareness across the global enterprise.
• Maintain operational readiness across all shifts while ensuring standardized execution of SOPs, escalation procedures, and service-level expectations.
• Serve as the operational leader for the GSOC, exercising sound judgment and decisive leadership during critical incidents while maintaining exceptional customer service under pressure.

Incident & Crisis Management

• Lead operational response during security incidents, emergencies, and crises by assessing threats, coordinating cross-functional response efforts, dispatching security personnel or emergency responders, initiating mass notification when appropriate, and providing timely, accurate updates to leadership.
• Conduct after-action reviews following significant incidents and drive continuous improvement through documented and socialized lessons learned and corrective actions for audit evidence repository.

Business Continuity and Resiliency

• Maintain continuity of monitoring and incident response through redundant systems, failover procedures, and a defined backup/alternate-site capability so GSOC operations survive loss of primary facility, network, or power.
• Own GSOC-specific business continuity and disaster recovery plans, validated through regular failover testing and tabletop exercises.
• Ensure resiliency of the underlying security infrastructure at monitored sites: power, network, and system redundancy for access control, video, and alarm platforms, in partnership with data center and infrastructure teams.

Intelligence & Situational Awareness

• Oversee enterprise-wide situational awareness through monitoring of physical security systems, open-source intelligence, commercial threat databases, social media, weather events, geopolitical developments, and other relevant intelligence sources.
• Lead the production and quality of GSOC intelligence products, including threat assessments, intelligence briefs, BOLOs, travel advisories, executive support products, and incident reports that enable informed business decisions.
• Ensure intelligence products are timely, actionable, and aligned with business priorities.
• Protection of sensitive GSOC information: intelligence products, surveillance footage, access records, investigative case files, and executive travel/protection details, with appropriate handling, classification, and need-to-know access controls.

Technology Operations & Continuous Improvement

• Lead the operational use and continuous improvement of Crusoe's integrated security technology ecosystem, including enterprise access control, biometric authentication, video management, AI-enabled video analytics, incident management, protective intelligence, mass notification, and monitoring platforms.
• Identify opportunities to improve operator workflows, preserve system(s) audit integrity (log completeness, system timestamp accuracy, tamper-evident records and investigative chain-of-custody records) automation, response times, system utilization, and service quality through technology optimization and operational enhancements.
• Partner with internal stakeholders and technology owners to support new capabilities, integrations, testing, and operational adoption.

Team Leadership & Vendor Management

• Build, lead, and develop a high-performing GSOC organization through coaching, mentoring, training, career development, succession planning, and performance management across all shifts.
• Foster a culture of accountability, collaboration, operational excellence, and continuous learning.
• Own the operational management of GSOC staffing partners, including recruiting, interviewing, onboarding, scheduling, coaching, quality assurance, performance management, and vendor accountability against established SLAs.
• Ensure staffing levels, shift coverage, and operational readiness meet business requirements as Crusoe continues to grow.

Program Growth & Operational Excellence

• Develop scalable operating models, onboarding playbooks, and standardized procedures that enable new facilities, regions, and business units to be efficiently integrated into GSOC operations.
• Drive operational maturity through process improvement initiatives, tabletop exercises, audits, training programs, and recurring program reviews.
• Own and be accountable for the GSOC's operational KPIs end to end — spanning detection and response performance, security system and device health and availability, alarm and intelligence quality, SOP compliance, GSOC evidence completeness, access log retention health, operator training, and investigative case management and hold the team and staffing vendors to defined targets through dashboards, recurring reviews, and executive reporting.
• Identify opportunities to improve efficiency, reduce operational risk, and elevate the overall maturity of the GSOC.

Compliance and Audit Support

• Ensure GSOC operations, logging, and records satisfy the physical-security control requirements of Crusoe’s compliance frameworks (ISO 27001:2022, SOC 2), including access monitoring, alarm response, visitor management, and incident documentation.
• Maintain audit-ready evidence: access logs, alarm and event records, response timelines, and SOP adherence, with defined retention aligned to compliance standards.