Content Moderator, Bilingual English/Italian

Responsibilities

• Read, assess, and apply applicable codes to large quantities of user-generated content, including text, images, and videos.
• Work steadily and efficiently in a queue environment.
• Review performance feedback to minimize coding errors and meet or exceed performance metrics.
• Attend scheduled and as-needed one-on-one coaching calls.
• Work between 16 and 29 hours per week based on content volume, including at least 4 weekend hours.
• Check in on days not scheduled to work when needed.
• Use Google Mail, Calendar, Meet, Sheets, and Docs, as well as Slack and online forums, to manage performance expectations independently.
• Perform quality assurance checks of teammates' and machine-moderated content.

Requirements

• Bachelor's degree or equivalent international credential, or 7+ years of professional content moderation experience.
• Professional working proficiency in English and professional-level proficiency in Italian, both written and spoken.
• Authorization to work in the United States and residence in Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio.
• 3+ years of experience working in a fast-paced office environment.
• Ability to read, comprehend, and assess content quickly and make decisions immediately.
• Comfort learning and using new web-based applications and tools.
• Ability to engage actively with team members in a remote environment.
• Ownership of job performance and commitment to meeting or exceeding performance benchmarks.
• Availability for a semi-flexible schedule of 16–29 hours per week, with 4 hours between Saturday and Sunday.
• A computer with an up-to-date operating system, an up-to-date smartphone, reliable high-speed internet, and a functional home office.

Compensation and Benefits

• Part-time hourly, work-from-home position.
• Four-week paid initial training program consisting of online modules and exams, virtual coaching calls, and live moderation hours.