Practice Coordinator

Key Responsibilities

• Schedule, reschedule, and confirm virtual patient appointments.
• Manage provider calendars and resolve scheduling conflicts.
• Initiate and troubleshoot telehealth visits for patients and providers.
• Guide patients through virtual check-in and technology setup.
• Collect member consents for virtual appointments.
• Verify insurance benefits and collect copays/deductibles.
• Process and send clinical notes, referrals, and consents to providers.
• Maintain accurate electronic health records (EHR) and patient data.
• Assist NPs/MDs with documentation, forms, and prescription requests (non-clinical).
• Ensure HIPAA compliance during virtual interactions and data handling.
• Generate daily member reports.
• Provide inbound telephonic, text, fax, and email support for members.
• Identify and triage member needs to connect them with Care Teams.
• Schedule patient and provider visits.
• Contribute to special projects or data entry, including growth of virtual medical practice.

Requirements

• AM availability.
• Prior experience in administrative roles, virtual assistance, or telehealth support.
• Strong organizational, multitasking, and communication skills.
• Proficiency with EHR systems, telehealth platforms, and basic technical troubleshooting.
• Compassionate, patient-centric approach with commitment to high-quality care.
• Ability to work independently in a fast-paced remote environment.
• Comfort with ambiguity and desire to learn new technologies (video chatting, Google Suite, Slack, EHR).
• Identify priorities and take action.
• Culture carrier with growth mindset.

Nice-to-Haves

• Bilingual.
• Oncology experience.

Compensation & Benefits

• Non-exempt, full-time position.
• Pay rate: $21/hour.
• Choice of medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.