Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.