The Enterprise Customer Success Manager will manage a portfolio of enterprise clients, ensuring they maximize value from Scrunch's generative AI search optimization software. This role involves translating data into strategic recommendations, guiding client onboarding and adoption, and conducting business reviews to drive engagement and retention.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.
The Enterprise Customer Success Manager will manage a portfolio of enterprise clients, ensuring they maximize value from Scrunch's generative AI search optimization software. This role involves translating data into strategic recommendations, guiding client onboarding and adoption, and conducting business reviews to drive engagement and retention.
Manages portfolio of 10-20 enterprise clients for AI search optimization SaaS platform, driving onboarding, adoption, and strategic recommendations to maximize value and retention. Requires 5+ years CS experience at marketing SaaS, AI tool fluency, and enterprise account management expertise.