Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.
Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.