Latest Support Engineering jobs at Sardine

Lead and scale a team of Support Engineers for Sardine's fraud and payments platform. Own technical escalations, incident response, process building, metrics, and AI adoption while partnering cross-functionally to improve the product. Requires 7+ years technical experience including 3+ years managing support teams, hands-on coding background, SQL/API proficiency, and startup + enterprise experience.

Provides end-to-end technical support for customers using Sardine’s API-driven risk and payment platform. The role requires 5+ years of relevant experience, strong web/API and cloud knowledge, SQL proficiency, and the ability to troubleshoot B2B SaaS issues independently.