Servicing Associate responsible for proactively engaging at-risk customers to resolve payment issues, negotiate accommodations, and mitigate financial loss while balancing retention and risk for Rippling's payroll, cards, and lending products. Requires 2+ years in customer-facing financial services or collections with strong empathy and judgment.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
Serve as a Technical Account Manager for enterprise customers, acting as their primary technical advisor and escalation point for Rippling's HR, payroll, and benefits platform. Own a book of 20 accounts, drive resolutions with Product/Engineering, optimize adoption, and support renewals.
Own a book of B2B SaaS customers as their trusted advisor on Rippling's HR, payroll, benefits, and IT platform. Provide technical consultation, drive adoption and renewals, resolve escalations, and build long-term relationships while managing 40+ accounts.
Servicing Associate responsible for proactively engaging at-risk customers to resolve payment issues, negotiate accommodations, and mitigate financial loss while balancing retention and risk for Rippling's payroll, cards, and lending products. Requires 2+ years in customer-facing financial services or collections with strong empathy and judgment.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.
Manage strategic relationships with 3-4 enterprise Key Accounts as a trusted advisor, driving satisfaction, retention, and growth through quarterly onsite meetings, product adoption, and executive-level engagement.
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Serve as a Technical Account Manager for enterprise customers, acting as their primary technical advisor and escalation point for Rippling's HR, payroll, and benefits platform. Own a book of 20 accounts, drive resolutions with Product/Engineering, optimize adoption, and support renewals.
Own a book of B2B SaaS customers as their trusted advisor on Rippling's HR, payroll, benefits, and IT platform. Provide technical consultation, drive adoption and renewals, resolve escalations, and build long-term relationships while managing 40+ accounts.