Lead and scale a team of 7 midmarket Customer Success Managers at PermitFlow. Own gross/net retention, adoption, expansion, and renewal while driving operational excellence, customer escalations, and cross-functional partnerships in a high-growth AI construction tech startup.
Lead and scale the enterprise Customer Success team at PermitFlow, owning retention, expansion, and executive relationships for complex multi-region accounts in the construction AI space. Requires 8+ years in Customer Success with 4+ years managing teams carrying revenue targets.
Own end-to-end enterprise onboarding and complex implementations for strategic B2B SaaS accounts at PermitFlow. Lead multi-stakeholder projects, drive product adoption and time-to-value, and build scalable onboarding processes in a regulated construction tech environment. Requires 5+ years in customer success or implementation.
Lead and scale a team of Implementation Managers responsible for customer onboarding from contract to 90 days. Own metrics, hiring, coaching, and cross-functional coordination for enterprise B2B SaaS launches.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.
Lead and scale a team of 7 midmarket Customer Success Managers at PermitFlow. Own gross/net retention, adoption, expansion, and renewal while driving operational excellence, customer escalations, and cross-functional partnerships in a high-growth AI construction tech startup.
Lead and scale the enterprise Customer Success team at PermitFlow, owning retention, expansion, and executive relationships for complex multi-region accounts in the construction AI space. Requires 8+ years in Customer Success with 4+ years managing teams carrying revenue targets.
Own end-to-end enterprise onboarding and complex implementations for strategic B2B SaaS accounts at PermitFlow. Lead multi-stakeholder projects, drive product adoption and time-to-value, and build scalable onboarding processes in a regulated construction tech environment. Requires 5+ years in customer success or implementation.
Lead and scale a team of Implementation Managers responsible for customer onboarding from contract to 90 days. Own metrics, hiring, coaching, and cross-functional coordination for enterprise B2B SaaS launches.
Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.