Latest Customer Success jobs at MongoDB

Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments, driving retention, revenue realization, and advocacy. Requires 7+ years in technical customer-facing roles, Enterprise account ownership, and strong technical and executive communication.

Senior Customer Success Manager advising Enterprise financial services customers through complex MongoDB deployments, driving retention, revenue realization, advocacy, and business outcomes. Requires 7+ years in technical customer-facing roles and experience managing Enterprise customer health.

Manages a portfolio of Enterprise and High Tech customers in Hong Kong, advising on MongoDB deployments, customer health, retention, revenue realization, and expansion. Requires 5–7+ years in a technical customer-facing role and experience managing customer outcomes for a defined book of business.

Manages a large portfolio of technical customers through scalable onboarding, adoption, retention, and value-realization programs. Requires 5–7+ years in a technical customer-facing role, portfolio accountability, strong communication, Mandarin fluency, and a bachelor’s degree or equivalent experience.

Senior Customer Success Manager serving strategic Madrid-based customers in a hybrid role, acting as a technical advisor and account team leader. The role requires 7+ years in customer-centric technical roles, strong portfolio and revenue ownership, technical aptitude, and Spanish and English fluency.

Strategic Customer Success Manager advising G2000 accounts on MongoDB roadmaps, technical architectures, consumption growth, and long-term business value. The role requires extensive technical customer-facing experience, strategic account ownership, revenue accountability, and the ability to influence C-suite stakeholders.

Advises enterprise customers on complex MongoDB deployments, driving retention, revenue realization, value, and advocacy while coordinating cross-functional resources. Requires 7–10+ years in technical customer-facing roles, enterprise accountability, bilingual French and English fluency, and a bachelor’s degree or equivalent experience.

Own customer success for a portfolio of enterprise and high-tech accounts, advising technical and business stakeholders on MongoDB deployments while driving adoption, retention, revenue realization, and advocacy. Requires 5–7+ years in a technical customer-facing role and a bachelor’s degree or equivalent experience.

Senior Customer Success Manager advising enterprise customers on complex MongoDB deployments, driving retention, revenue realization, advocacy, and strategic business outcomes. Requires 7–10+ years in a technical customer-facing role, enterprise account accountability, and strong communication skills.

Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.

Leads and develops high-touch and tech-touch Customer Success teams while driving retention, expansion, satisfaction, and product adoption. Requires a bachelor's degree, 3–4 years of management experience, technical aptitude, and fluency in Italian and English.

This role manages a portfolio of enterprise customers in Japan, advising on MongoDB deployments, customer health, adoption, retention, and revenue realization. Candidates should bring 5–7+ years in technical customer-facing roles, 3+ years managing customer outcomes, and a bachelor’s degree or equivalent experience.

Leads MongoDB’s Critical Accounts function and Customer Health Platform, building operating frameworks, teams, executive reporting, and AI-enabled customer risk capabilities. The role requires 12+ years in Customer Success, program management, or customer/GTM operations, plus senior leadership and cross-functional influence.

Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.

Lead regional teams of MongoDB core and cloud Support Engineers. Drive operational excellence, scale support operations, coach technical talent, and manage customer escalations for a globally distributed database platform.