Manages key relationships with healthcare practices, drives strategic narratives using RCM metrics, leads QBRs, owns escalations, and translates customer feedback into product improvements to ensure retention and expansion. Requires 5-8+ years in healthcare revenue cycle management.
Leads and builds Customer Success function for healthcare RCM platform, managing Revenue Cycle Success Managers, defining playbooks/metrics, driving retention/expansion, and turning customer insights into product improvements. Requires 6+ years CS experience with 4+ in leadership, ideally in healthcare tech.
Manages key relationships with healthcare practices, drives strategic narratives using RCM metrics, leads QBRs, owns escalations, and translates customer feedback into product improvements to ensure retention and expansion. Requires 5-8+ years in healthcare revenue cycle management.
Leads and builds Customer Success function for healthcare RCM platform, managing Revenue Cycle Success Managers, defining playbooks/metrics, driving retention/expansion, and turning customer insights into product improvements. Requires 6+ years CS experience with 4+ in leadership, ideally in healthcare tech.