Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.