Technical Implementation Specialist

What You’ll Do

In this role, you'll sit at the intersection of product development and care delivery — translating complex clinical and operational processes into our purpose-built tools to support our care team in their day-to-day work.

You'll partner closely with a service designer who works with operations teams to understand and map new processes onto our tools. You’ll focus on the technical implementation and productization of those processes, ensuring that your approach serves the care team, engineering, and data science.

Your work will span creative implementation within our current tooling, maintaining and curating what exists, and helping shape the product direction that will evolve these tools to better support care teams over time.

Day-to-day, you will:

• Execute configurations in close collaboration with a service designer, including forms, automations, and our proprietary tasking system
• Build structured documentation systems to support clean data capture, with conditional logic and extensibility in mind
• Build and test automations within Thyme Box, accounting for edge cases
• Build tasking that clearly and cleanly maps out complex, branching processes
• Investigate bugs and unexpected behavior, educate users on underlying logic, and build towards transparency and understandability
• Audit and maintain existing configurations: improving consistency, defining best practices, deprecating what is outdated, and building for scale

What Leads to Success

Product and technical foundations. You have relevant experience with digital products — as a product manager, product designer, or in a technical implementation role. While not necessarily an engineer, you understand web applications and can read, debug, and write simple code. You think like an engineer about data models, edge cases, and downstream impacts of implementation decisions. Where you may not have the skillset or expertise in a particular area today, you are willing to invest time to learn.

Detail orientation. You can juggle a high volume of requests without sacrificing organization or accuracy. You document carefully and communicate proactively. You don’t let details slip.

Systems stewardship. You take ownership of our tools as living systems — not just building, but curating on an ongoing basis. Naming conventions and consistency matter to you. You proactively address technical debt, define best practices, and push back when a short-term request would create long-term disorder.

Creative problem solving. When a request fits neatly into existing patterns, you execute with precision. When it doesn't, you quickly generate scrappy short-term solutions while articulating a longer-term alternative vision. You make educated guesses and iterate rigorously.

Technical translation. You communicate fluidly in both directions — explaining technical concepts plainly to non-technical teammates, and engaging clearly with engineers and data scientists on existing logic, edge cases, and future tradeoffs.

Humility and collaboration. You listen first, act second. You approach new requests and problems with curiosity. You build consensus by default, but can drive tough decisions when needed. You push the pace. You recognize that hard problems are solved by teams, not individuals. You say what you’ll do, and do what you say. You speak up when something goes awry, and roll up your sleeves to help address it.

Compensation

The base salary for this role is $139,500-$155,000.