Systems Engineer - SaaS

Key Responsibilities

Salesforce Systems Engineering and Platform Development

• Design, build, refactor, and remediate Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configuration
• Stabilize and modernize complex, highly customized Salesforce orgs
• Rationalize data models, automation, and security to support scale and governance
• Align solutions with Salesforce architectural best practices and enterprise standards

CRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)

• Lead and support CRM replacement initiatives from Microsoft Dynamics to Salesforce
• Analyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalents
• Design and execute data migration strategies, including transformation, validation, and reconciliation
• Rebuild business logic, automation, and user experiences to achieve functional parity
• Support cutover planning, parallel runs, and post-migration stabilization

Enterprise Architecture and ERP Integration

• Design and implement integrations between Salesforce and backend ERP systems such as SAP and finance platforms
• Use MuleSoft and related middleware for API-led connectivity and orchestration
• Work with REST/SOAP APIs, Platform Events, Change Data Capture (CDC), and ETL pipelines
• Define system-of-record boundaries, data ownership, and transactional integrity

Data Cloud, Agentforce, and AI-Enabled Automation

• Design and implement Salesforce Data Cloud ingestion, harmonization, and activation patterns
• Enable Agentforce-driven workflows and intelligent agents within Salesforce-centric processes
• Integrate Salesforce data and workflows into multi-agent AI platform
• Support modernization efforts involving fragmented data and legacy CRM implementations

Customer and Delivery Collaboration

• Act as a hands-on technical contributor during enterprise CRM modernization programs
• Collaborate with architecture, integration, AI, and delivery teams
• Communicate technical risks, tradeoffs, and design decisions to executive stakeholders
• Travel to customer sites to support critical milestones

Ownership and Operational Excellence

• Own production-grade solutions in regulated, mission-critical environments
• Balance speed with auditability, reliability, and long-term maintainability
• Contribute to internal best practices for CRM migration and Salesforce architecture

Technical Skills

Salesforce Platform

• Strong hands-on experience with Apex, LWC, Flows, and declarative automation
• Deep understanding of Salesforce data models, security architecture, and governor limits
• Experience across Sales Cloud, Service Cloud, and Salesforce Platform

CRM Migration and Porting

• Experience migrating from Microsoft Dynamics to Salesforce
• Strong understanding of CRM data modeling, workflow migration, and user experience parity

Integration and Middleware

• Hands-on experience with MuleSoft or equivalent middleware
• Experience integrating Salesforce with backend ERP systems such as SAP

Data, AI, and Automation

• Knowledge of Salesforce Data Cloud ingestion and activation patterns
• Exposure to Agentforce or AI-driven workflow automation

Cloud and Infrastructure

• Familiarity with AWS, Azure, or GCP
• Awareness of observability, logging, monitoring, and secure deployment practices

Required Qualifications

• 3–7+ years of experience in Salesforce systems engineering or technical consulting
• Strong hands-on Salesforce development experience
• Experience supporting CRM migration or large-scale modernization programs
• Ability to operate effectively in complex, ambiguous enterprise environments
• Strong communication skills across technical and executive audiences
• Willingness to travel (primarily U.S.)

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Application Architect and/or System Architect certifications
• Hands-on experience with Salesforce Data Cloud and Agentforce
• Experience integrating Salesforce with ERP systems in regulated environments