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Systems Engineer - SaaS

Designs, modernizes, and migrates CRM platforms like Salesforce in large enterprises, focusing on Data Cloud, Agentforce, and ERP integrations such as SAP via MuleSoft. Requires 3+ years hands-on Salesforce development and CRM migration experience.

120k – 180kSan Jose, CANew York, NYDevOps / SREHybrid3+ YOE

About the role

Key Responsibilities

Salesforce Systems Engineering and Platform Development

  • Design, build, refactor, and remediate Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configuration
  • Stabilize and modernize complex, highly customized Salesforce orgs
  • Rationalize data models, automation, and security to support scale and governance
  • Align solutions with Salesforce architectural best practices and enterprise standards

CRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)

  • Lead and support CRM replacement initiatives from Microsoft Dynamics to Salesforce
  • Analyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalents
  • Design and execute data migration strategies, including transformation, validation, and reconciliation
  • Rebuild business logic, automation, and user experiences to achieve functional parity
  • Support cutover planning, parallel runs, and post-migration stabilization

Enterprise Architecture and ERP Integration

  • Design and implement integrations between Salesforce and backend ERP systems such as SAP and finance platforms
  • Use MuleSoft and related middleware for API-led connectivity and orchestration
  • Work with REST/SOAP APIs, Platform Events, Change Data Capture (CDC), and ETL pipelines
  • Define system-of-record boundaries, data ownership, and transactional integrity

Data Cloud, Agentforce, and AI-Enabled Automation

  • Design and implement Salesforce Data Cloud ingestion, harmonization, and activation patterns
  • Enable Agentforce-driven workflows and intelligent agents within Salesforce-centric processes
  • Integrate Salesforce data and workflows into multi-agent AI platform
  • Support modernization efforts involving fragmented data and legacy CRM implementations

Customer and Delivery Collaboration

  • Act as a hands-on technical contributor during enterprise CRM modernization programs
  • Collaborate with architecture, integration, AI, and delivery teams
  • Communicate technical risks, tradeoffs, and design decisions to executive stakeholders
  • Travel to customer sites to support critical milestones

Ownership and Operational Excellence

  • Own production-grade solutions in regulated, mission-critical environments
  • Balance speed with auditability, reliability, and long-term maintainability
  • Contribute to internal best practices for CRM migration and Salesforce architecture

Technical Skills

Salesforce Platform

  • Strong hands-on experience with Apex, LWC, Flows, and declarative automation
  • Deep understanding of Salesforce data models, security architecture, and governor limits
  • Experience across Sales Cloud, Service Cloud, and Salesforce Platform

CRM Migration and Porting

  • Experience migrating from Microsoft Dynamics to Salesforce
  • Strong understanding of CRM data modeling, workflow migration, and user experience parity

Integration and Middleware

  • Hands-on experience with MuleSoft or equivalent middleware
  • Experience integrating Salesforce with backend ERP systems such as SAP

Data, AI, and Automation

  • Knowledge of Salesforce Data Cloud ingestion and activation patterns
  • Exposure to Agentforce or AI-driven workflow automation

Cloud and Infrastructure

  • Familiarity with AWS, Azure, or GCP
  • Awareness of observability, logging, monitoring, and secure deployment practices

Required Qualifications

  • 3–7+ years of experience in Salesforce systems engineering or technical consulting
  • Strong hands-on Salesforce development experience
  • Experience supporting CRM migration or large-scale modernization programs
  • Ability to operate effectively in complex, ambiguous enterprise environments
  • Strong communication skills across technical and executive audiences
  • Willingness to travel (primarily U.S.)

Preferred Qualifications

  • Salesforce Certified Technical Architect (CTA) or progress toward CTA
  • Salesforce Application Architect and/or System Architect certifications
  • Hands-on experience with Salesforce Data Cloud and Agentforce
  • Experience integrating Salesforce with ERP systems in regulated environments

Skills

SalesforceApexLightning Web ComponentsFlowsMulesoftSalesforce Data CloudAgentforceSAPMicrosoft DynamicsAWSAzureGCP

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