Site Manager, Datacenter Operations
150k – 200kBuffalo, NYOtherOnsite5+ YOE
Summary
Lead and scale operations teams of 10+ across multiple datacenter facilities. Own 24x7 uptime, reliability, and SLA performance while managing infrastructure lifecycle, team development, and cross-functional coordination.
About the role
Key Responsibilities
- Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning
- Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams
- Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale
Basic Qualifications
- Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
- Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management
Preferred Qualifications
- 8+ years in datacenter operations with 4+ years managing large teams (10+ employees)
- Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses
- Experience with incident management, change management, vendor management, and operational excellence frameworks
- Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders
- Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments
Compensation & Benefits
- Competitive total compensation package (salary + equity)
- Retirement or pension plan
- Health, dental, and vision insurance
- Generous PTO policy
- Base salary range: $150,000 - $200,000 per year
- Total compensation may include equity in the form of stock options
Skills
Datacenter OperationsFacility ManagementPower DistributionCooling SystemsServer HardwareNetworkingIncident ManagementChange ManagementVendor Management24x7 Operations
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