Senior Manager, Data Center Operations

What You’ll Be Working On

KPI Architecture & Leadership Reporting

• Design and implement a robust framework of Key Performance Indicators (KPIs) from scratch
• Define and track metrics for uptime, MTTR (Mean Time to Repair), deployment velocity, and power utilization
• Provide data-driven updates to executive leadership

Infrastructure Oversight

• Act as the technical lead for the "white space" while maintaining a deep understanding of the specialized electrical and mechanical systems (UPS, PDUs, specialized cooling) that support our unique Sparks deployments

Regional Scale & Strategy

• Lead the operational rollout for Crusoe Sparks (NV) and the San Jose Lab (CA)
• Develop the roadmap for scaling operations as the West Coast Region expands

Hardware Lifecycle & Break-Fix

• Oversee the day-to-day maintenance of AI-optimized hardware
• Drive rapid diagnostics, component replacement (GPU trays, DIMMs, etc.), and streamlined RMA processes across the region

Lab-to-Production Pipeline

• Bridge the gap between the San Jose Lab and our Crusoe Cloud production sites
• Document deployment standards that allow seamless hardware transitions from experimental lab phases to large-scale production

Vendor & Landlord Relations

• Act as the primary liaison for colocation landlords and utility partners
• Hold them accountable to SLAs, ensuring the facility infrastructure meets the demanding requirements of our high-density AI clusters

Team Leadership

• Build, mentor, and scale a high-performing regional team of technicians
• Foster a culture of technical precision, safety, and operational discipline

What You’ll Bring to the Team

• Proven Leadership: 8+ years in data center operations, managing distributed white space or lab environments across multiple locations
• Infrastructure Fluency: A strong technical understanding of data center electrical and mechanical systems. You can speak the language of facilities engineers and understand the unique constraints of high-density AI power and cooling
• Analytical Rigor: Demonstrated experience defining and building operational metrics. You have a track record of using data to tell a story and drive process improvements
• Deep Hardware Expertise: Hands-on experience with enterprise-grade server architecture; specific experience with GPU-heavy clusters (NVIDIA/AMD) is highly preferred
• The Multi-Site Mindset: Experience operating in colocation or leased-space environments. You know how to manage diverse landlord relationships to protect Crusoe’s operational interests
• Tactical Versatility: You are equally comfortable presenting high-level KPI dashboards to the VP of Operations as you are on the floor with a crash cart and a multimeter
• Mobility & Reliability: Willingness to travel between Crusoe Cloud data center locations as needed, and the flexibility to support critical hardware failures or deployment pushes

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location

Compensation Range: $179,000 - $218,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.