Senior IT Systems Engineer
Builds and automates scalable API-driven systems and internal tools to streamline cross-functional operations in IT, security, and business teams. Requires 4-7+ years experience in automation/platform engineering with strong scripting skills and infrastructure-as-code.
Responsibilities
- Identify and automate high-impact operational workflows across onboarding, offboarding, access management, and service delivery
- Replace manual, fragmented processes with scalable, API-driven systems
- Build and maintain integrations across HRIS, identity providers, SaaS platforms, and cloud environments
- Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services
- Apply infrastructure-as-code to manage and version system configurations
- Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support
- Design and automate access and security workflows that enforce least-privilege and auditability
- Own and drive cross-functional initiatives end-to-end, from problem definition through implementation and rollout
Requirements
- 4–7+ years of experience in IT, platform engineering, automation, or similar roles
- Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar
- Experience building API-driven automation across multiple systems
- Ability to design and implement workflows that span multiple tools and teams
- Experience with infrastructure-as-code such as Terraform or similar
Nice-to-Haves
- Hands-on experience with identity and access systems (Okta, SSO, SCIM, RBAC), including implementation and ongoing management
- Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions
- Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk
- Practical experience leveraging AI/LLMs to streamline and enhance operational workflows
- Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and processes
Technologies
Okta, Okta Workflows, Retool, FreshService (ITSM), Google Workspace, Slack, Atlassian (Confluence and Jira), MDM platforms (Jamf Pro, Kandji/Iru, Intune), Airtable, AWS and GCP, Terraform, Rippling (HRIS), SOAR (Tines), and AI-enabled operational tooling (Claude, Gemini, OpenAI)
Compensation
Target salary range: $153,000 - $190,000. Eligible for equity incentive and competitive benefits including flexible PTO, Medical/Dental/Vision, 401(k), Teladoc Health.
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