QA Engineering Manager
Lead QA strategy and team for a Voice AI platform. Own test automation, compliance, release gates, and quality metrics across SaaS and AI/ML products.
What You'll Do
- Own QA Strategy & Execution: Define and execute the cross-product test strategy (manual + automated) with daily/weekly validation cycles.
- Build & Lead Team: Manage, mentor, and grow a QA team spanning engineers and specialists.
- Cross-Engineering Alignment: Partner with product and engineering managers to embed testing into every release pipeline.
- Test Infrastructure & Tooling: Drive strategy and adoption of frameworks, automation platforms, and CI/CD quality gates.
- Governance & Compliance: Own QA oversight for HIPAA, PCI FedRAMP, and all applicable quality standards.
- Quality Metrics & Reporting: Define KPIs, publish regular dashboards, and lead quality reviews with engineering and product leadership.
- Release Candidate Qualification: Be the final gatekeeper for release signoff, balancing risk and velocity for our frontier AI services.
- Customer Feedback Integration: Tie production monitoring and support feedback into QA strategy and iteration cycles.
- Exploratory Testing: Foster edge-case discovery and testing creativity to prevent regressions and long term improvement for frontier research based products.
It's Important to Us That You Have
- 7+ years in QA or Software Engineering with 2–3+ years in a leadership/managerial role
- Proven experience leading test strategy and execution in SaaS, APIs, or AI/ML platforms
- Expertise in test automation frameworks, CI/CD integration, and cross-platform validation
- Familiarity with compliance frameworks (HIPAA, SOC2, FedRAMP)
- Strong communicator, capable of aligning quality priorities across engineering, product, and operations
- Data-driven mindset: experienced in defining and acting on KPIs and operational metrics
Benefits & Perks
- Medical, dental, vision benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD Income Insurance Plans
- Unlimited PTO
- Generous paid parental leave
- Flexible schedule
- 12 Paid US company holidays
- Quarterly personal productivity stipend
- One-time stipend for home office upgrades
- 401(k) plan with company match
- Tax Savings Programs
- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource Groups
- AI enablement workshops / sessions
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