What You’ll Accomplish

In your first 3 months:

Onboard into the CPO operating model and build relationships with key stakeholders across Product, Engineering, Clinical Operations, Learning & Development, Care Team Quality, Support Operations, and Member Operations
Shadow and then co-lead an active initiative—whether a product-driven launch or an Operations-internal project—learning how CPO manages project charters, communication plans, and stakeholder rhythms
Own your first well-defined workstream end-to-end: build a clear scope and timeline, track progress, surface risks early, and resolve day-to-day issues to maintain smooth operations

In your first 6 months:

Independently lead medium-scale initiatives across both project types: coordinating the operational implementation of new product features and driving Operations-owned projects such as vendor implementations, tooling migrations, process experiments, or care model rollouts
Develop project charters, stakeholder maps, RAID logs, and change logs; establish communication and reporting structures; and coordinate people and resources across care teams
Serve as the single point of contact for your assigned projects—whether partnering with Product on a feature launch or partnering with Ops leaders on an internal transformation—coordinating workstreams such as training, SOP updates, change management, and front-line feedback
Proactively identify and pilot new tools, workflows, or reporting methods—including AI-powered automation opportunities—that improve project execution and operational efficiency

In your first year:

Own the end-to-end delivery of multiple projects—from initiation through project closure and retrospective meetings—confirming deliverables, documenting lessons learned, and identifying follow-up actions with all key stakeholders
Maintain the confidence, clarity, and rhythm of execution essential to baseline operations — creating a clear path forward, keeping teams aligned and moving, and handling changes to timeline and scope with calm, decisive, dependable execution and limited manager guidance
Champion continuous improvement across Operations by identifying inefficiencies, proposing solutions (e.g., system migrations, workflow redesigns, experimentation frameworks), and driving those improvements to completion
Connect your project portfolio to Hinge Health's strategic priorities — articulating how your initiatives drive operational efficiency, member outcomes, or business scale

Who You Are

A Cross-Functional Connector: Build relationships across teams, communicate clearly with diverse stakeholders, and serve as the bridge between Product, Engineering, and Operations
A Learn-it-all: Proactively look for opportunities to test new tools, workflows, or reporting methods; independently pilot ideas; actively use AI tools to automate workflows and accelerate information gathering
An Organized Executor: Extremely detail-oriented; build and maintain detailed project plans; let data lead with metrics, evidence-backed recommendations, and dashboards
A Risk-Aware Decision Maker: Anticipate problems; identify risks early; maintain RAID logs; design mitigation strategies; gather data and drive decisions to closure when ambiguity arises

2–4 years of project management or cross-functional operations experience
Demonstrated ability to own end-to-end project delivery—scoping, planning, risk management, stakeholder communication, and project closure—including creating core artifacts such as project plans, timelines, RACI matrices, and RAID logs
Proven track record of managing multiple concurrent projects simultaneously — prioritizing across competing timelines, stakeholder needs, and resource constraints without losing execution quality
Experience driving operational readiness activities — including SOP development, training coordination, and change management — as core project deliverables
Experience working with AI-powered productivity tools (e.g., Glean, Claude Code) to automate workflows or accelerate information gathering
Proficiency with Google Sheets and project management tools (e.g., Asana, Smartsheet, or similar) to track performance and build dashboards
Strong written and verbal communication skills—you bias toward clear, concise updates across Slack, email, and meetings
Ability to influence and lead through collaboration in matrixed, cross-functional environments—building alignment across teams without direct authority

Experience in healthcare, health-tech, or clinical operations environments
Experience leading vendor implementations or system/tooling migrations — including vendor evaluation, contract coordination, and operationalizing new tools across cross-functional teams
PMP, CAPM, or equivalent project management certification
Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches); ability to adapt methodology to project type
Experience supporting product launches or feature rollouts that require cross-functional coordination across engineering, product, and operations teams