Program Manager, Professional Services
Technical delivery lead for enterprise Professional Services engagements. Owns end-to-end project plans, manages multi-stakeholder delivery across internal teams and external partners, and guides customers through AI workflow transformation.
What you'll do
- Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
- Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
- Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
- Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
- Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
- Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication.
- Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
- Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
- Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
- Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
- Keep executive stakeholders accurately informed without requiring them to understand the technical details.
- Work directly in Airtable as an operational tool; hands-on platform fluency is required.
Who you are
- Delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. Run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
- 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
- Genuinely fluent with AI tools; use AI in daily delivery workflow, informed perspective on where agentic systems create leverage and where they introduce risk.
- Worked directly in Airtable or a comparable platform; understand how components interact, identify dependency and sequencing issues, and build the tools your team uses to run delivery operations.
- PMP or equivalent PMO certification.
- Operate fluidly across Agile and Waterfall.
- Delivered in enterprise environments with real compliance, security, and access management requirements.
- Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
- Communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs.
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