Product Support Specialist
Provides frontline support to clinicians via chat, email, and video for AI medical documentation tools. Owns projects to improve user experience, creates educational content, and influences product roadmap with customer insights.
How You’ll Have Impact
- Support clinicians across chat, email, and live video — helping them understand and succeed with Freed's AI tools.
- Identify and own projects that improve clinician experience and product education at scale.
- Represent the voice of the customer within the product org, surfacing insights that directly influence roadmap and design decisions.
- Leverage Freed's AI Agent and Intercom to deliver fast, thoughtful, high-quality support.
- Create and refine help content, FAQs, and in-product education resources that scale your impact beyond 1:1 interactions.
What You’ll Bring
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
- Excellent written and verbal communication skills
- Strong product intuition and the confidence to propose and drive improvements independently
- Experience with Intercom or similar CRM/support tools
- Comfort working with AI-powered tools and workflows
- Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership
Nice to Haves:
- Experience supporting clinicians or healthcare professionals
- Familiarity with healthcare software or EHR systems
- Previous experience working with a product org
What We’ll Bring
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Clinician Support Specialist
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Technical Customer Support
Provide first-line technical support for a fintech data platform, triaging issues, creating product rules, and monitoring performance with SQL and BI tools. Requires 2+ years technical support experience and NYC location.
Customer Success Associate
Deliver fast, thoughtful support for buyers and sellers across phone, email, chat, and text. Build Help Center content, improve workflows with tooling and automation, and help shape early customer success processes at a fast-growing startup.
Credit & Accounts Lead, Member Services
Lead member-facing credit and account support for high-net-worth clients at a fintech startup. Handle inquiries, execute operational workflows, and collaborate with Credit, Risk, and Onboarding teams. Requires 2-4+ years in client operations or financial services.
Technical Customer Support Specialist
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.