Product Manager II - Custom Metrics

What You’ll Do:

• Own major initiatives on the Custom Metrics roadmap, with a focus on AI-driven governance, agentic workflows, and cross-product expansion into Infrastructure, Logs, and APM.
• Conduct regular customer conversations, analyze usage data and support feedback, and synthesize insights to inform product direction.
• Drive end-to-end execution for features and improvements — from concept and validation through launch and iteration.
• Define and track success metrics tied to adoption, usage, retention, and customer satisfaction.
• Partner closely with Engineering and Design to scope solutions, evaluate trade-offs, and deliver iterative value.
• Collaborate with adjacent product teams (e.g., Infrastructure, Logs, APM) to ensure alignment and smooth integrations where roadmaps intersect.
• Co-lead feature launches with Marketing, Sales, and Customer Success, ensuring clear positioning and enablement.
• Use data and customer feedback post-launch to refine features and improve impact.
• Support customer conversations, including handling escalations related to your product area and gathering direct feedback to inform roadmap decisions.

Who You Are:

• 3 to 5 years of product management experience, preferably in technical B2B SaaS or platform products.
• Proven ownership of a product area or major feature set, driving initiatives from discovery through delivery and iteration.
• Strong product discovery skills: able to independently run interviews, analyze usage data, and translate insights into clear problem definitions.
• Comfortable operating independently within a defined scope, while aligning with broader product direction and company priorities.
• Strong technical aptitude and ability to partner effectively with engineers on infrastructure, data-heavy, or systems-oriented products.
• Experience defining KPIs and using data to guide prioritization and measure impact.
• Clear, concise communicator who can align cross-functional partners and maintain steady execution momentum.
• Demonstrated ability to make thoughtful decisions amid ambiguity, balancing customer value, technical feasibility, and business considerations.