Partner Experience Lead

Partner Systems, Programs & Operations

• Own the end-to-end partner operating model, including partner onboarding, engagement, governance, and lifecycle management.
• Define and evolve Rules of Engagement (ROE), operating procedures, FAQs, escalation paths, and program frameworks.
• Lead the strategy, implementation, and continuous improvement of partner systems, including CRM, PRM, and supporting partner technologies.
• Ensure system integrations, workflows, automations, and data flows operate reliably across the partner ecosystem.
• Partner with Business Systems and Engineering teams to define requirements, prioritize enhancements, and drive adoption of partner platforms.
• Design scalable processes that reduce operational friction while improving partner satisfaction and productivity.
• Establish governance models that ensure consistency across partner motions globally.
• Lead the development and operationalization of partner programs, including incentives, tiering structures, certifications, onboarding experiences, and engagement frameworks.
• Drive issue management, exception handling, and continuous improvement initiatives across the partner lifecycle.

Data, Analytics & Business Performance

• Own the partner data strategy and reporting infrastructure.
• Define the KPI framework used to measure partner performance, ecosystem health, operational efficiency, and business impact.
• Establish trusted reporting environments that provide leadership with decision-grade visibility into partner performance.
• Partner with Data Engineering and Analytics teams to design scalable data pipelines, governance standards, and reporting architecture.
• Build and evolve executive dashboards, operating reviews, forecasting frameworks, and inspection cadences.
• Lead quota-setting and target allocation processes for partner-sourced, partner-influenced, and partner-managed motions.
• Develop attribution methodologies and measurement frameworks that accurately reflect partner contribution and business outcomes.
• Ensure data quality, consistency, auditability, and trust across partner systems and reporting environments.
• Drive analytical insights that inform strategic decisions, investment priorities, and program optimization.

Leadership & Cross-Functional Execution

• Lead and scale a global team responsible for partner operations, programs, systems, and analytics.
• Act as the primary operational advisor to Partnerships leadership on systems, processes, performance management, and organizational scaling.
• Partner closely with Revenue Operations, Finance, Data, Engineering, Sales, Legal, and Product organizations to align priorities and execution.
• Build operating cadences that drive accountability, transparency, and continuous improvement across the partner ecosystem.
• Create alignment across stakeholders during periods of rapid growth, ambiguity, and organizational change.

Requirements

• 10+ years of experience in Strategy & Operations, Partner Operations, Revenue Operations, Business Operations, or related functions within high-growth technology companies.
• Deep expertise designing and scaling CRM, PRM, and partner technology ecosystems.
• Experience owning large-scale operational transformations involving systems, workflows, governance, and organizational change.
• Strong understanding of data architecture, reporting infrastructure, business intelligence, and analytics operating models.
• Experience building KPI frameworks, executive dashboards, forecasting processes, and performance management systems.
• Experience leading quota-setting, territory planning, target allocation, or related business planning initiatives.
• Strong understanding of data governance, attribution methodologies, and operational metrics design.
• Proven ability to translate ambiguous business requirements into scalable systems and processes.
• Experience leading high-performing global teams across operations, analytics, systems, or program management disciplines.
• Exceptional communication and stakeholder management skills, including influencing executive leadership.
• A builder mentality with the ability to balance strategy, execution, and operational excellence.