Operations Manager
Own and optimize Citi Bike fleet operations across NYC/NJ, driving performance, leading cross-functional initiatives, and managing a team in a hybrid role.
Responsibilities
- Own Citi Bike’s bike fleet as a functional area, leading the market’s bike maintenance, rebalancing, battery swap, asset recovery, and special event operations
- Drive performance against targets and ensure that Citi Bike consistently meets service level commitments
- Serve as the primary cross-functional point of contact and subject matter expert for fleet operations, representing the market's needs internally and externally
- Forecast ridership and labor needs, investigate when performance deviates from plan, and escalate issues with appropriate context and proposed solutions
- Build and maintain ad hoc operations models, running scenarios and bounding analysis to inform decision-making and surface risks before they become issues
- Identify operational improvement opportunities proactively and bring them to market leadership with clear reasoning and recommendations
- Lead assigned initiatives (e.g., fleet expansions, hardware upgrades, or new feature rollouts) on schedule and on budget, sharing learnings and best practices across markets
- Communicate strategically with external parties, including the operating partner, city regulators, and commercial stakeholders
- Manage and develop your team, coaching toward individual and team goals and fostering a high-trust, inclusive environment
Requirements
- Bachelor’s degree with 5-7+ years of relevant work experience in a complex, fast-moving operations, consulting, or start up role
- Excellent organizational skills, task management skills, and attention to detail, with an ability to zoom out and understand the bigger context of your work
- Comfort integrating AI tools (e.g., Claude, Gemini) into daily workflows to accelerate analysis, drafting, and project execution
- Proven track record of analytical problem-solving, including modeling proficiency in Excel or Google Sheets
- Strong written and verbal communication skills
- Prior people management experience or a clear track record of informal leadership, mentorship, or developing others
- Interest in biking/bikeshare, sustainable transportation, transportation planning, or cities
Nice to Have
- MBA or other advanced degree
- Experience managing an operating partner or vendor relationship
- SQL skills
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Senior Associate, Workforce Management
Develop forecasts, maintain coverage models, and build scalable reporting tools to ensure care teams meet demand and service levels. Partner with leaders to translate data into workforce plans and support scenario planning for growth.
Senior Facilities/Workplace Manager
Manage day-to-day facilities and workplace operations for fleet depot locations, coordinating maintenance, vendors, site readiness, and administrative/finance tasks to ensure operational uptime. Requires 8+ years of facilities or workplace operations experience.
Business Operations Specialist
Business Operations Specialist supporting cross-functional projects, process analysis, KPI monitoring, and operational reporting for the DIG team. Requires 1-3 years experience and a bachelor's degree.
Senior Business Operations Manager
Embedded executive support role for the product leadership team at ZoomInfo. Manages leadership meetings, cross-team coordination, action tracking, culture initiatives, and complex calendars for multiple senior leaders.