Messaging Strategy & Operations Manager
Owns complex operational workflows for messaging product launches, partner processes, and cross-functional execution. Translates requirements into scalable processes, builds automations, maintains reporting dashboards, and troubleshoots issues partnering with Product, Engineering, and Sales teams. Requires 4+ years in operations or related fields.
What You’ll Accomplish
- Lead and improve end-to-end operational workflows for emerging product initiatives, including intake, tracking, issue resolution, launch readiness, and post-launch support.
- Translate external partner requirements and internal product constraints into clear processes, system updates, documentation, and stakeholder guidance.
- Maintain source-of-truth trackers, dashboards, and reporting across tools such as Salesforce, Google Sheets, Looker, and internal systems.
- Partner with RevTech, Sales Ops, Product, Engineering, and BI to improve workflows, automation, reporting, and operational tooling.
- Build and maintain lightweight automations using tools like Zapier, Salesforce, Google Sheets, or similar systems to reduce manual work and improve accuracy.
- Identify and troubleshoot operational breakdowns across tooling, data, automations, and cross-functional handoffs, partnering with technical teams to drive fixes.
- Support customer-impacting launches, migrations, and escalations by coordinating timelines, surfacing risks, and keeping stakeholders aligned.
- Serve as an escalation point for complex operational questions, partner delays, process gaps, and ambiguous edge cases.
- Document new and evolving workflows, maintain internal and external-facing process guides, and train teammates on repeatable processes.
- Build team resiliency by documenting institutional knowledge, improving handoff readiness, and training teammates on critical workflows and tools.
Your Expertise
- 4+ years of experience in operations, technical operations, program management, business operations, customer operations, strategy, or a related role.
- Strong organizational and project management skills, with the ability to manage multiple operational workstreams with minimal guidance.
- Excellent communicator who can adapt across technical teams, customer-facing teams, external partners, and leadership, including during escalations and high-stakes situations.
- Comfortable working cross-functionally with Product, Engineering, Sales Ops, RevTech, BI, Client Strategy, and external partners.
- Analytical and systems-minded, with experience using tools such as Salesforce, Looker, Excel, Google Sheets, SQL, Zapier, Datadog, or similar platforms.
- Able to create structure in ambiguity, define requirements, and turn manual or inconsistent workflows into repeatable processes.
- Comfortable documenting processes, training teammates, and acting as a subject-matter expert for specialized workflows.
- Self-starter who takes ownership, proactively flags risks, and looks for opportunities to improve operational quality and scalability.
Compensation (US): Base salary $115,000 - $130,000 annually + equity + benefits.
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