Implementation Coordinator

Responsibilities

• Manage customer-facing project services
• Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently
• Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client
• Initiate, plan and design project timelines based on client specifics and the availability of internal resources
• Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management
• Support development of business cases with the customer team, including solutions estimates
• Communicate project status and milestones to the client in a consistent and effective manner
• Manage customer relationships as well as the project team and internal experts
• Coordinate with Professional Services team to input client data into the application and train clients on how to use the software
• Use Salesforce and Milestones to track project milestones and client interactions

Requirements

• 4-year college degree or equivalent experience
• Strong written and verbal communication skills
• Strong organizational skills and detail oriented
• 1-2 years of client facing experience preferred
• 1-2 years of experience working with a high growth or SaaS company

Nice-to-Haves

• Salesforce experience
• Project management experience