Machine Learning Engineer, Customer Support Engineering
Build and productionize AI and machine learning systems that transform Airbnb’s customer support experience, collaborating with product, design, and engineering teams. The role requires 2–4 years of ML engineering experience, advanced education or equivalent experience, and fluency in English and Mandarin.
About the job
Responsibilities
- Envision, champion, and support the development of novel machine learning systems, product integrations, and performance optimizations for real-world problems.
- Work cross-functionally with product, design, and engineering counterparts to design and build efficient AI solutions for customer support products.
- Learn and share the latest AI and machine learning technologies with teams across China and the United States.
- Build and leverage advanced AI technologies to deliver personalized, easy-to-use, and proactive customer service experiences.
- Shape initiatives from conceptual stages through production and turn them into impactful products.
Requirements
- PhD or master's degree, preferably in computer science, or equivalent experience.
- 2–4 years of machine learning engineering experience, with ownership of large-scale software systems.
- Experience designing and developing AI and machine learning systems and services.
- Passion for building efficient and scalable machine-learning-powered products.
- Excellent communication skills and ability to work effectively across engineering, product, and design teams.
- Fluency in English and Mandarin.
Nice to Have
- Experience with LLM-driven chatbots and agentic AI products.
Skills
Machine Learning, Artificial Intelligence, LLMs, Llm Fine-Tuning, Retrieval-Augmented Generation, Search, Llm Evaluation, Chatbots, Agentic AI, Python, Machine Learning Services
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