Senior Experience Designer, Internal Experiences

What You Will Work On

• Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
• Collaborate closely with partners in Product, Engineering, Research and Data to define scope and align on user and business goals.
• Participate in discovery efforts and leverage insights to frame design problems and translate them into actionable solutions.
• Partner with peers in other design teams to extend and adapt systems where necessary.
• Help guide and support less-experienced designers contributing to shared efforts.

How You Will Do Your Work

Success in this role is anchored in the following competencies:

• Customer Focus: Advocate for user needs and balance these with business constraints, grounding design in insights and data.
• Systems thinking: Design across connected steps and decisions, rather than isolated features.
• Craft excellence: Deliver high-quality, polished work that aligns with the Justworks brand and design system guidelines.
• Collaboration: Work closely with partners in Engineering, Product, Data, and Research to shape and deliver solutions.
• Communication: Use artifacts and storytelling to build shared understanding and guide team decisions.
• Adaptability: Stay grounded in user needs while flexing approaches to meet evolving context or constraints.

Qualifications

Prior Experience

• 5+ years of professional experience in designing for complex, integrated human/software service delivery, ideally in human resources, healthcare, insurance, benefits, or related domains.
• Strong collaboration experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, data scientists, and others.
• Ability to visually model complex information structures and use these models to communicate complex ideas, reveal insights, and align non-design audiences to a problem/solution space.
• Practical understanding of how qualitative and quantitative research and data inform product and design decisions.
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression.
• Fluency in Figma and other common design tools.

Portfolio

• A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes.

Compensation: The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.