Director, Strategic Delivery
Lead strategic GSI joint-delivery engagements for complex enterprise IAM implementations. Architect repeatable sales-to-delivery methodologies and represent Okta on C-level Steering Committees while enabling regional teams.
Key Responsibilities
Strategic Sales Support & Deal Structuring
- Partner closely with Sales, Services Sales, and GSI leads early in the sales cycle for high-value strategic deals to define clean delivery boundaries, joint investment parameters, and optimal SOW alignment
- Lead the structural review and delivery validation of complex Statement of Works (SOWs) and Change Orders (both customer-facing and delivery partner-facing), ensuring clear divisions of responsibility
- Monitor upcoming strategic pipeline deals to help services and partner alliances teams forecast necessary delivery capabilities and partner specializations
Steering Committee (SteerCo) Leadership & Portfolio Governance
- Represent Okta on joint Customer-GSI Steering Committees, serving as a trusted advisor to C-level stakeholders and GSI executives to ensure delivery alignment, strategic velocity, and shared commitment
- Provide delivery leadership, health tracking, and operational governance across multiple concurrent strategic enterprise implementations involving core GSI partners
- Act as the central escalation point for delivery risks; orchestrate and coordinate cross-functional Okta teams (Product, Engineering, Support, Customer Success) to unblock complex technical or relationship bottlenecks
- Ensure partner-led delivery meets Okta’s strict technical design and architectural standards, auditing core deliverables such as deployment plans, change management strategies, and architecture diagrams
Repeatable Practice Building & Enablement
- Design, document, and test scalable sales-to-delivery frameworks, risk-mitigation playbooks, and standard governance structures for GSI-delivered engagements
- Actively package, internalize, and transition newly created delivery processes, scoping templates, and methodologies to regional services, partner success, and delivery success teams to build global delivery capability
- Collaborate with the Okta Alliances team to maintain high performance standards among primary GSIs, providing direct feedback on partner delivery performance and refining partner enablement assets
- Champion the strategic integration of generative AI tools to accelerate delivery scoping, automate methodology documentation, and scale partner enablement and onboarding frameworks
Requirements
- 10–12+ years of professional experience in enterprise SaaS implementation, technical program management, or strategic IT consulting
- Proven track record of successfully guiding large-scale, complex enterprise deployments in joint-delivery models with major GSIs (e.g., Accenture, Deloitte, PwC)
- Direct experience partnering with enterprise software sales and service sales teams to structure complex services deals, negotiate SOWs, and define joint delivery boundaries
- Exceptional communication, negotiation, and conflict-resolution skills, with proven ability to confidently lead high-pressure steering committees and align C-level stakeholders
- Demonstrated experience designing, documenting, and scaling repeatable PMO playbooks, delivery methodologies, and operational enablement assets
- Masterful ability to lead, motivate, and orchestrate highly matrixed, senior cross-functional teams (including Product, Engineering, Customer Success, and external partners) without direct hierarchical authority
- Technical familiarity with Identity and Access Management (IAM), Cloud Security, or Enterprise SaaS architectures is highly desirable
Nice-to-Haves
- Direct experience implementing AI tools or prompt-engineering models to automate professional services delivery or partner enablement processes
- Knowledge of Okta & Auth0 product offerings
- Experience scaling delivery methodologies from pilot phases to global regional offices
- Relevant project management or business architecture methodologies (e.g., PMP, TOGAF)
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