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OpenAIOpenAISan Francisco, CA

Program Manager, Critical Harm Operations

Leads complex critical-harm safety operations from problem framing through implementation and scaled operation. The role requires 8+ years of relevant experience, strong cross-functional influence, analytical fluency, and sound judgment in sensitive, high-severity environments.

252k – 280k/yr
Hybrid8+ YOETechnical Program Management

About the role

Responsibilities

  • Lead strategic operational builds across priority workflows from problem statement through implementation and scaled operation.
  • Define scope, owners, milestones, risks, success measures, and execution cadence.
  • Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures.
  • Coordinate with User Operations leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners.
  • Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership to the appropriate teams.
  • Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and high-leverage interventions.
  • Drive high-priority escalations and cross-functional decisions to closure.
  • Create roadmaps, decision logs, status updates, risk registers, operating reviews, and executive communications.
  • Identify opportunities for AI tools, automation, lightweight systems, and simpler workflows while preserving appropriate human judgment.

Requirements

  • 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
  • Track record of taking complex, ambiguous work from problem framing through launch and scaled operation.
  • Strong organization, judgment, and execution skills across multiple moving pieces.
  • Ability to build trust and drive alignment across teams without direct authority.
  • Technical and analytical fluency sufficient to reason about data flows, dashboards, tooling gaps, automation, and failure modes.
  • Clear communication with technical, operational, policy, and executive audiences.
  • Ability to operate calmly and flexibly in a fast-moving environment and handle high-severity or sensitive work.

Nice-to-haves

  • Experience with vendor operations, QA programs, launch readiness, workflow automation, or AI-assisted operations.
  • Experience in customer support or other high-stakes scaled operations.
  • Deep expertise in national security, violence, or other severe-harm domains.

Compensation

  • Annual salary: $252,000–$280,000.

Skills

Program Managementstrategy and operationsproduct operationsTechnical Program Managementtrust and safetyrisk operationsWorkflow Automationai-assisted operationsquality assuranceData AnalysisDashboardsvendor operationslaunch readinessExecutive Communicationescalation management
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