ClosinglockAustin, TXProvide front-line customer support for Closinglock's real estate fraud prevention platform, resolving inquiries via phone, email, and chat while collaborating with product and engineering teams. Requires 2+ years of customer or technical support experience, strong communication and problem-solving skills, and comfort with basic HTML.
This is a full-time, in-person position in our Austin, TX office.
Provide frontline member support via email and phone for healthcare benefits and insurance issues at Thatch. Own issues end-to-end, identify patterns for cross-functional resolution with Ops/Product/Engineering, and improve support processes and documentation. Requires 1-4 years customer support or health tech experience and strong communication skills.
Care Guide supporting an integrated virtual care team at Firefly Health. Manage patient communications, coordinate care journeys, handle prior authorizations and records, and provide administrative support to clinicians while ensuring HIPAA compliance.
Provide expert customer support for Rippling's HR, IT, and Finance platform, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback. Requires 1-4 years US benefits support experience, bachelor's degree, and residence in Pacific or Mountain time zone.
Provide expert customer support for Rippling's HR, IT, and Finance platform. Handle inquiries, resolve issues via multiple channels, document interactions in CRM, and collaborate with Product/Engineering on feedback. Requires bachelor's, 0-3 years experience, and residence in Pacific/Mountain timezones.
Part-time remote Member Experience Representative handling inbound patient calls for a telehealth company. Primary duties include answering questions on prescriptions and appointments, documenting interactions, and escalating issues while maintaining HIPAA compliance. Requires 1+ years customer service experience; bilingual Spanish preferred.