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Sandbox VRSandbox VRLouisville, KY

Shift Lead

Lead shifts at a Sandbox VR location by guiding guests through immersive VR experiences, troubleshooting tech, maintaining the store, and coaching a team to deliver exceptional service. Requires 1+ year retail/hospitality leadership, weekend availability, and physical stamina.

33k – 33k/yr
On-site1+ YOEOther

About the role

What You Will Be Doing

Create Unforgettable Guest Moments

  • Greet guests with energy and invite them into an exciting, welcoming environment
  • Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
  • Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert

  • Master our proprietary tech and keep gear calibrated
  • Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
  • Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly

  • Maintain a spotless, high-energy store that meets Sandbox VR standards
  • Sanitize gear thoroughly and display materials/gift cards to brand expectations
  • Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching

  • Open/close the store, manage daily audits, break schedules, and labor spend
  • Run shift check-ins, coach in real time, and train new hires
  • Ensure team performance, morale, and guest service standards remain high

What We Are Looking For

  • Egoless & Coachable: You take feedback well and pitch in wherever needed
  • Adaptable & Proactive: You’re resourceful, self-driven, and good with change
  • Team-Focused: You stay positive and celebrate group wins
  • Reliable: On time, in uniform, and ready to shine
  • Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
  • Weekend Availability: Required
  • Leadership: 1+ year in retail/hospitality leadership

Benefits

  • Paid sick time + 401(k) match
  • Commuter benefits (transit + parking)
  • Referral bonuses + employee discounts
  • Free VR sessions

Skills

Vr OperationsGuest ServiceTroubleshootingTeam LeadershipRetail OperationsTraining

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