Fleet Operations Lead

Responsibilities

Shift Leadership & Team Management

• Lead and oversee all depot operations during assigned shifts, managing team performance, task allocation, and workflow optimization to meet fleet availability targets and SLAs.
• Conduct regular one-on-ones, performance reviews, and coaching sessions while fostering a culture of continuous improvement and safety-first mindset.
• Maintain real-time updates of staff availability, coordinate shift handovers, and ensure adequate coverage for critical depot functions including cleaning, charging, calibration, and maintenance support.
• Serve as primary escalation point for urgent operational issues, coordinating with partner support teams for fleet-wide events, safety incidents, or disruptions.

Safety Compliance & Risk Management

• Implement Safety Risk Management Program including hazard identification, risk assessment, and mitigation strategies.
• Ensure all depot operations meet OSHA, EPA, and partner-specific EHS standards, implementing 30+ safety programs from hazardous materials handling to emergency response protocols.
• Lead incident response within 30-minute SLA, conducting root cause analysis, implementing corrective actions (CAPA), and submitting preliminary reports within 24 hours.
• Maintain documented compliance with all AV regulatory requirements, coordinating with local, state, and federal authorities.

Training & Quality Assurance

• Ensure all personnel maintain active qualifications per partner requirements, tracking training status through the partner's learning management system.
• Coordinate and deliver safety-specific training including Emergency Action Plan (EAP) drills, hazmat handling, and role-specific safety protocols.
• Conduct regular compliance audits of standard operating procedures (SOPs), implement quality control measures, and maintain documentation for all safety and operational records.
• Analyze safety performance indicators (SPIs), identify trends, and implement process improvements.

Operational Excellence & Communication

• Monitor and optimize KPIs including vehicle uptime, task cycle times, fleet utilization, and safety metrics while maintaining detailed shift reports.
• Manage relationships with third-party service providers, ensuring all vendors meet partner safety and compliance standards.
• Maintain and execute Emergency Action Plans (EAP), conduct annual drills, and ensure all personnel are trained on emergency procedures.
• Interface with partner support teams, coordinate with other shift leads, and ensure seamless 24/7 operational continuity.

Requirements

• 2+ years of experience in operational management roles within safety-critical environments (transportation, logistics, automotive, or manufacturing preferred).
• 3+ years of experience in safety management, EHS compliance, or risk management with demonstrated success implementing safety programs in 24/7 operations.
• Proven track record of leading teams in high-pressure, time-sensitive environments while maintaining strict safety and quality standards.
• Demonstrated expertise in regulatory compliance, audit management, and maintaining documentation for compliance verification.
• Strong understanding of fleet operations, vehicle maintenance workflows, and logistics management in multi-shift environments.
• Experience managing vendor relationships and ensuring third-party compliance with operational and safety standards.
• Exceptional communication skills with ability to interface with multiple stakeholders, from frontline staff to executive leadership and regulatory bodies.
• Required certifications: Valid driver's license with clean driving record; OSHA 30-hour certification preferred or willingness to obtain within 90 days.

Nice-to-Haves

• Experience in autonomous vehicle (AV) operations or depots.
• Familiarity with partner-specific safety and compliance systems.

Compensation & Benefits

• Expected base pay range: $50,180 - $62,730 (Nashville area).
• Great medical, dental, and vision insurance options.
• Mental health benefits, family building benefits, child care and pet benefits.
• 401(k) plan with company match.
• Paid time off (15 days for hourly; discretionary for salaried) plus 12 observed holidays.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.