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Retell AIRetell AIRedwood City, CA

Senior Software Engineer, Infrastructure

Owns build, release, and runtime infrastructure including CI/CD pipelines, Kubernetes orchestration, multi-cloud deployments, and compliance integrations for SaaS and on-prem environments. Requires 3+ years in cloud and container orchestration with production CI/CD experience.

200k – 300k/yr
On-site3+ YOEDevOps / SRE

About the role

Key Responsibilities

  • Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems.
  • Architect, maintain, and harden Kubernetes-based runtime (Docker, Kubernetes, Helm), including multi-cluster and multi-tenant concerns.
  • Manage cloud deployments across AWS/Azure/GCP and coordinate with on-prem infrastructure teams; standardize with IaC (e.g., Terraform).
  • Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one-click restore.
  • Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys).
  • Deploy at customer sites (cloud or on-prem), collaborating with client teams for integration, runbooks, and handover.
  • Lead incident response & postmortems; drive resilience, cost, and performance improvements.
  • Document release processes and platform conventions; codify best practices into tooling and templates.

Requirements

  • 3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm).
  • Build production-grade CI/CD with GitHub Actions / GitLab CI / Jenkins (or similar), including complex rollout strategies.
  • Have shipped both SaaS and on-prem solutions, navigating networking, security, and environment drift.
  • Can integrate compliance and security into delivery (secret management, image signing, policy-as-code).
  • Comfortable with networking fundamentals, security hardening, and performance tuning.
  • Communicate clearly, move fast in ambiguity, and enjoy being the responsible adult in prod.

Compensation

Cash: $200k - $300k Equity: Meaningful Equity Location: Redwood City, CA (100% Relocation Provided)

Other Benefits

  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit
  • $200/month wellness reimbursement
  • $300/month commuter reimbursement
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement

Skills

KubernetesHelmDockerAWSAzureGCPTerraformCI/CDGitHub ActionsGitlab CiJenkinsIac

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