Software Engineer, Systems

What You’ll Do

• Build shared platform patterns and tooling that help engineers ship new backend services and workflows quickly, safely, and consistently.
• Strengthen the reliability of our production systems by improving observability, debugging, and resilience as we scale.
• Design infrastructure that is clean, reviewable, and repeatable—reducing one-off configurations and enabling faster iteration.
• Establish clear and scalable multi-tenant boundaries across data, compute, and identity to support enterprise healthcare customers.
• Help ensure the team can spend more time building new capabilities—and less time maintaining systems—as customer usage and data volume grow.
• Build the agentic orchestration layer for tools and agents to power our natural language analytics that enables rapid discovery of insights with source document traceability.

Who You Are

• Strong instincts for designing distributed systems and scalable SaaS platforms, with a focus on clear ownership, isolation, and reliability.
• Understand core platform building blocks like API design, CI/CD, multi-tenancy, and role-based access control.
• Deeply comfortable in modern cloud environments (AWS or GCP) and experience with infrastructure-as-code tools like Terraform and Kubernetes.
• Leverage cloud-native services for computing, storage, and ML-enabled applications.
• Treat infrastructure as software and care about developer experience, creating reusable patterns, templates, and automation.
• Strong backend engineer who writes high-quality services and pipelines, comfortable building APIs, asynchronous workflows, background jobs, integrations, and foundational systems.