Sr. Infrastructure Engineer

Responsibilities

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.
• Performance tuning and capacity planning: Identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently.
• Collaborate with cross-functional teams: Work closely with software engineers, product teams, and DevOps to enhance system reliability and delivery pipelines.
• Improve operational processes: Champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization.
• Mentorship and leadership: Provide technical mentorship to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale.
• Be proactive and innovative: we rely on your feedback to build a world-class product.
• Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this!

Requirements

• Proven experience in Infrastructure/SRE roles, with a track record of managing production systems in complex, large-scale environments.
• Strong proficiency in AWS, including infrastructure-as-code (Terraform, CloudFormation, etc.).
• Solid understanding of cloud-native architecture, Linux Systems, microservices, Infrastructure-as-code (Terraform, CloudFormation, CDK), CI/CD (CircleCI, GitHub Actions, Argo), GitOps, Authentication and Authorization, APIs and API Gateway, Docker, Kubernetes (EKS), Kafka (MSK), Java, Spring Framework, Python, and AWS services.
• Strong plus if you are a database wiz.
• Expertise in monitoring and observability tools like Prometheus, Grafana, Open Telemetry, New Relic, or similar tools to measure system health and performance.
• Programming and scripting experience in languages such as Python, Go, Bash, or other relevant languages used in automating infrastructure.
• Solid understanding of networking, security, and load balancing in cloud-native environments.
• Strong communication and collaboration skills, with the ability to lead cross-functional initiatives and mentor junior team members.
• Experience with incident management and disaster recovery best practices.
• Strong written and verbal communication skills.