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AI Quality Operator

59k – 136kSan Francisco, CAQA EngineeringOnsiteEntry level
Summary

Reviews AI agent outputs like phone call transcripts and recordings to identify issues, label them, and suggest improvements for better performance in healthcare automation workflows. Requires detail-orientation, speed, rigor, and comfort with technical systems in fast-paced environments.

About the role

Responsibilities

  • Review transcripts and recordings of AI agents' phone calls
  • Understand issues that arose during calls
  • Label and document those issues
  • Provide suggested guidance on how to improve AI agents going forward

Requirements

  • Detail-oriented with outstanding attention to detail
  • Ability to execute with speed and urgency
  • Rigorous: investigate and deeply understand problems, identify root causes
  • Growth mindset: curious, experimental, adaptable
  • Experience operating with excellence in fast-paced, dynamic environments
  • Early career with demonstrated talent, hustle, and creativity
  • Comfortable with technical systems
Skills
AI AgentsConversational AITranscript ReviewCall RecordingsQuality AssuranceIssue LabelingRoot Cause AnalysisPhone Call AnalysisAI Output ReviewAI Improvement Suggestions
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