Frontend Engineer, Servicing

Responsibilities

• Build and ship features that drive measurable outcomes for customers and servicing agents.
• Employ best practices such as code reviews, automated testing, and continuous delivery to deliver with quality and speed.
• Collaborate cross-functionally with product managers, backend engineers, and operations leads to shape end-to-end experiences.
• Own your work from concept to launch, earning the trust of your team through accountability and transparency.
• Champion technical and product improvements, with a bias toward action and user impact.

Requirements

• 4+ years of professional experience in frontend development.
• Deep expertise in React, JavaScript, TypeScript, and state management tools like Redux or React Query.
• Strong implementation skills with a user-centered mindset and high attention to detail.
• Proficiency in testing frameworks like Jest, React Testing Library, Cypress, or Playwright.
• Experience integrating RESTful APIs and third-party services.
• Track record of improving agent tooling (e.g., reducing average handle time, increasing productivity).
• Passion for building reusable frontend components that support scale across a platform.

Nice-to-Haves

• Familiarity with modern software engineering practices (Node, TypeScript, NestJS, Kubernetes, AWS, React Native).

Compensation and Benefits

• Competitive base salary, stock options, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly (US), flexible time off (FTO), and opportunities for growth.
• A high-growth, mission-driven, inclusive culture where your work has real impact.