Product Launch Manager

What You'll Do

New Product Launches

• Drive go-live readiness across every new product or major feature launch, coordinating Product, Engineering, Product Marketing, Implementation, Customer Success, and Support
• Define and manage phased launch cohorts for beta and pilot programs
• Manage the delivery of internal enablement materials and coordination with PMM on customer-facing assets
• Run post-launch retrospectives and feed learnings into a living launch playbook

Customer Launch Planning

• Own planning and execution across 3–5 major programs, including feature launches and migrations
• Coordinate between Product/Engineering and customer-facing teams to drive resolution

Product Adoption

• Maintain a real-time view of adoption health across key product areas, flagging customers who are live but under-utilizing important features
• Partner with CS, Marketing, and Product to design and run targeted adoption programs for at-risk or low-adoption segments
• Surface adoption signals back to Product to inform roadmap prioritization
• Define what 'successfully adopted' means for each product area and track against it

Who You Are

• 5–7 years of experience in high-growth B2B SaaS (product, strategy, operations) or consulting
• Proven ability to drive complex, cross-functional programs to completion by leading through influence and process
• Strong systems thinking: you can zoom out to see the whole program and zoom in to identify exactly where things are breaking down
• Excellent communication: you write clearly, run tight meetings, and know how to translate between technical and non-technical audiences
• Exceptional organizational skills: you thrive with many moving pieces, tracking programs, surfacing the right information to the right people, and ensuring nothing falls through the cracks
• Comfort operating at the intersection of Product/Engineering and customer-facing teams
• High ownership mentality: you don't wait to be asked, and you don't hand things off without a clear plan