Sr. Manager, Community & Reputation

What You'll Do

• Own Modo's owned community presence on Discord and Reddit. Daily engagement, server and subreddit moderation, growth of our community footprint, and an engagement playbook (AMAs, contests, partnership tie-ins, cultural moments) that gets players showing up.
• Pull community into the broader Modo ecosystem. Connect engaged players to tournaments, events, partnership activations, and product moments.
• Own Modo's reputation strategy across Trustpilot, the iOS and Google Play stores, and other review surfaces. Treat reputation as a system to be designed, not a queue to be answered. Review velocity, platform-specific mechanics, response strategy, and the long game of compounding trust.
• Develop and maintain response playbooks for the most common player questions and keep them current as the product evolves.
• Lead brand defense across reviews, Reddit, Discord, and the wider web. Operate within an agreed playbook on our owned channels, partner with Marketing leadership on broader public statements, and know the difference between feeding the fire and putting it out.
• Surface player sentiment and product feedback to Marketing, Product, and leadership. Be the early-warning system for what's working and what isn't.
• Identify and cultivate Modo's most engaged players: the future ambassadors, beta testers, and word-of-mouth engine.
• Partner with the Social Media Manager on cross-channel moments and with the Influencer team when creators show up in our communities.
• Build the reporting cadence for the function. Reputation health across Trustpilot and the app stores, community engagement and growth across our owned platforms, and the player-insight pipeline you surface to product and leadership.

What We're Looking For

• 5+ years of community and/or reputation experience, ideally with at least one role at a consumer brand with passionate or vocal users. Gaming, fintech, crypto, sports, or entertainment all translate well.
• A real track record building or scaling a community on Discord, Reddit, or both at meaningful scale. You understand the culture, the etiquette, and the failure modes of each.
• Genuine reputation strategy experience across Trustpilot, app store reviews, or equivalent surfaces. You think about review surfaces as a system to be designed, not just a queue to be answered.
• A senior operator who designs the strategy and ships the work. You're not handing off the day-to-day. You're doing it while also setting the direction.
• Sharp written voice. You can shift between hype, humor, empathetic, and firm depending on what the moment calls for, without losing the brand voice.
• Strong judgment on when to engage, when to escalate, and when to stay quiet.
• Comfort partnering across internal teams without losing the community-first instinct that makes this work.
• An instinct for connecting community engagement to actual outcomes. You don't just want a fun Discord. You want one that drives players into tournaments, events, and product moments.
• A self-starter who can operate without a playbook. You're going to write the playbook.

Nice to Have

• Experience in social casino, iGaming, sports betting, or other regulated consumer categories.
• Background moderating or growing a Discord server or subreddit at scale.
• Familiarity with community and review tooling (MEE6, Dyno, Reddit native tools, Trustpilot, Sprout, Sprinklr, etc.).
• Existing presence or credibility in adjacent communities like gaming, motorsports, or sports fandom.