Senior Software Development Engineer in Test
Leads quality engineering for AI Contact Center systems by building scalable automation frameworks and API, UI, capacity, security, and performance tests. Requires 6+ years of software development experience, strong Python or Java skills, and expertise in cloud services, REST testing, and CI integration.
About the job
Responsibilities
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels.
- Develop, execute, and analyze capacity tests for microservices and performance tests for key product scenarios.
- Own test strategy for AI Contact Center systems, including AI Routing, Digital Agent workflows, and Agentic Analytics.
- Use agentic coding tools to generate test cases and build test software.
- Provide detailed failure analysis to accelerate product and test fixes.
- Define meaningful KPIs and communicate results across teams and business stakeholders.
- Participate in design discussions and reviews, addressing edge cases and adding test hooks before development begins.
- Write reliable, maintainable code and develop scalable solutions to complex problems.
- Mentor engineers and promote software development and testing best practices.
Requirements
- Typically 6+ years of relevant software development experience, preferably including test automation frameworks for SaaS applications.
- Strong programming expertise in a top programming language such as Python or Java.
- Strong experience designing and building scalable test automation frameworks.
- Extensive experience using AI coding agents for test generation and optimization.
- Professional written and verbal English communication skills.
- Ability to communicate cross-functionally and with teams in different geographies.
- Experience with functional, integration, load, and performance testing methodologies.
- Deep familiarity with cloud technologies and testing REST services.
- Experience integrating tests into CI pipelines.
Nice to Have
- Experience with AI-driven evaluation methodologies or evaluation harnesses for non-deterministic systems.
- Experience validating enterprise-scale data infrastructure.
Compensation
- Target base salary: $149,000–$173,750 CAD.
- Compensation reflects base salary only and excludes bonus, equity, and benefits.
- Benefits include comprehensive coverage, training, AI tools, and growth opportunities.
Skills
Python, Java, Test Automation, Rest, Cloud Technologies, Ci Pipelines, Functional Testing, Integration Testing, Load Testing, Performance Testing, Api Testing, Ui Testing, Database Testing, Microservices, Ai Evaluation
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