Creative Operations Manager

What You’ll Do

• Manage the day-to-day creative queue, including intake, task setup, prioritization, assignments, status updates and delivery tracking
• Review incoming creative requests to confirm scope, assets, specs, timing, priority and required context before work moves into production
• Partner with the Design Director to triage standard, rush and same-day creative requests based on business need, capacity and delivery requirements
• Maintain clear visibility into what is assigned, in progress, at risk, ready for review, delivered and awaiting feedback
• Coordinate with designers to ensure work is moving through the queue accurately and efficiently
• Track asset counts, deliverables, due dates, revision rounds and handoffs across multiple active requests
• Help manage rush requests by clarifying priorities, surfacing tradeoffs and communicating timing clearly
• Ensure working files, source files, final exports and supporting assets are organized and accessible in approved systems
• Help enforce intake standards, file management requirements, version control and creative workflow expectations
• Identify bottlenecks, recurring issues and process gaps, then recommend practical improvements
• Track and report on creative volume, capacity, turnaround, rush requests, revision and workflow trends
• Partner with Client Services, Media and Account leads to clarify expectations, reduce unnecessary back-and-forth and improve handoffs
• Help onboard new designers, vendors or contractors into the creative workflow and production process
• Support implementation of new tools, templates and processes as the creative function scales

Experiences and Capabilities You’ll Bring

• 4+ years of experience in managing creative operations and workflows, creative project management, production management, agency operations or a similar role at a fast-paced agency, media, campaign, performance marketing or client service environment
• Strong understanding of creative production processes, including intake, briefing, production, review, revisions, delivery and file handoff
• Experience with paid media, digital advertising, programmatic display, social ads
• Excellent communication skills, with the ability to give clear status updates and surface risks early
• Experience working with designers, creative leads, account/client service teams, media teams and external vendors
• Comfort managing both day-to-day project details and broader process improvements
• Strong attention to detail and a high level of accountability
• Ability to stay calm, organized and solutions-oriented under pressure
• Experience with project management tools such as Asana or similar platforms
• Familiarity with Adobe Creative Cloud workflows, source-file management and digital asset organization
• Experience supporting political, advocacy, public affairs, issue-based or other fast-turn campaign work a plus
• Experience managing creative workflows with remote, offshore or vendor-based design teams a plus
• Experience building creative operations processes in a growing or evolving function a plus

Compensation

The base salary range for this role is between $95,000-$115,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.