Responsibilities

Own the UX research strategy for Access Management in India.
Scope, prioritize, and execute generative and evaluative research across Windows, macOS, Linux, iOS, and Android.
Build and manage a dedicated panel of user personas and maintain a direct pipeline to critical users.
Use AI tools to streamline transcript synthesis, feedback classification, qualitative coding, and other recurring research operations.
Enable Product, Design, and Engineering partners to conduct high-quality evaluative studies through training, templates, and workflows.
Mentor cross-functional partners and strengthen the organization’s research practice.
Apply mixed methods, including contextual inquiry, usability testing, surveys, and quantitative analysis.
Collaborate with globally distributed EPD teams and synthesize complex findings into compelling, actionable recommendations for executive stakeholders.

Requirements

4+ years of product development experience conducting UX research in enterprise or B2B environments, or a master’s degree/PhD in HCI, Psychology, Anthropology, Sociology, or a related field plus 2+ years of experience.
Demonstrated UX research experience in complex technical, enterprise, security, or developer-facing domains.
Ability to independently translate business goals and technical ambiguity into structured research plans while managing competing priorities.
Experience incorporating AI tools into research workflows, such as transcript synthesis, qualitative coding, and prompt engineering.
Experience working effectively with globally distributed teams and communicating clearly in written and asynchronous formats across US/APAC time zones.
Ability to connect user insights to business metrics, product adoption, and technical feasibility.
Digital portfolio or case study deck demonstrating end-to-end research ownership, complex technical problem spaces, generative and evaluative methods, and measurable impact.
Experience researching desktop and mobile applications across macOS, Windows, iOS, or Android.

Background in identity, access management, cybersecurity, or enterprise IT administration.
Master’s degree or PhD in HCI, Psychology, Anthropology, Sociology, or a related field when applying through the experience-based qualification path.