Consumer Compliance Senior Analyst, Complaints

Responsibilities

Regulatory Complaint Response:

• Analyze communications of dissatisfaction from customers to identify potential regulatory risk; research individual cases.
• Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators.
• Work in collaboration with other team members to escalate issues and create actionable reporting.

Special Projects:

• Pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities as business risks and priorities evolve.

Requirements

• At least 4 years of relevant experience.
• Strong research, writing, and data skills.
• Fanatically detail-oriented with highest personal standards.
• Excited to learn new subject matter and technologies.
• Flexible, collaborative, and embraces change.
• Prior experience handling customer complaints.
• Familiarity with consumer finance regulations (such as Reg E and Reg Z) and investigations.
• Ideal: experience at a fintech, bank, law, or consulting firm.

Compensation

This role has a base salary range of $85,000-$110,000. Compensation is determined based on experience, skill level, and qualifications. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.