Navan Pro Consultant

Responsibilities

• Build relationships with clients, understand their needs, and deliver high-touch travel services that save time and reduce total travel costs.
• Provide consistently high service tailored to individual client requirements and exceed expectations.
• Manage a full client portfolio, workloads, deadlines, service-level agreements, and quality-control procedures.
• Deliver and advise on air, rail, car rental, ferry, black car, charter, and hotel reservations.
• Apply fare types and ticketing methods while maintaining current knowledge of travel-industry innovations.
• Source hotel rates through GDS and non-GDS channels and leverage supplier relationships.
• Monitor bookings for savings opportunities and use client policies to drive compliance and improve traveller experience.
• Provide first-line support for offline and online bookings using mixed-mode booking tools.
• Provide proactive, cost-effective travel solutions and maintain regular interaction with overseas colleagues.
• Share knowledge of R&M and Navan technology with clients and teammates.

Requirements

• Proven experience in a core business-travel environment.
• Fully conversant with one or more GDS systems, such as Sabre, Galileo, or Amadeus.
• Experience with mixed-mode booking tools and first-line support for offline and online bookings.
• Comprehensive knowledge of travel products, aircraft types, cabins, low-cost carriers, rail, black car, and OTA booking systems.
• Exceptional telephone manner, written communication, client rapport, and attention to detail.
• Ability to manage resources effectively, meet deadlines, and achieve individual and team objectives.
• Experience using Microsoft software packages.
• Team-oriented, enthusiastic, willing to learn, and able to complete required training independently.

Nice to Have

• Previous VIP experience.
• Experience with airline direct-connect technology.
• Knowledge of R&M and Navan technology.