Site Reliability Engineer
Provides first-response incident triage and infrastructure stabilization for a production platform in a 24/7 rotation. Requires enterprise experience with Kubernetes, RabbitMQ, PostgreSQL, Azure, production troubleshooting, log-based diagnosis, and calm incident communication.
About the job
Responsibilities
- Serve as the first responder for P1/P2 production incidents, triaging and stabilizing infrastructure-level issues within defined response SLAs.
- Diagnose failures primarily from system logs across Kubernetes, RabbitMQ, and PostgreSQL, identifying the affected component before escalation.
- Distinguish infrastructure failures from application or business-logic failures.
- Identify and submit fixes for infrastructure-level issues; escalate application or business-logic issues to the platform team with clear context.
- Participate in an on-call rotation, including off-hours and alternating weekend coverage.
- Communicate incident status clearly to stakeholders and provide clean handoffs to the resolution-owning team.
- At more senior levels, harden systems, drive scaling and capacity work, and propose structural improvements.
Requirements
- Hands-on enterprise experience with Kubernetes, RabbitMQ, and PostgreSQL, ideally in financial services.
- Strong working knowledge of Microsoft Azure.
- Experience troubleshooting production systems under time pressure.
- Sound judgment when assessing severity, escalation, and resolution paths.
- Ability to diagnose unfamiliar systems primarily from logs rather than source code.
- Clear, calm communication during live incidents.
Nice-to-haves
- Experience with Google Cloud or AWS.
Compensation and Schedule
- Hourly, contract-based engagement; not eligible for bonus or equity compensation.
- Minimum 10 hours per week during regular business hours.
- Rotational weekend coverage of 8 hours on Saturday and 8 hours on Sunday every other weekend.
- Approximately 72 or more hours per month total.
- Compensation is adjusted by location, market conditions, cost of living, experience, skills, and internal pay equity.
Skills
Kubernetes, RabbitMQ, Postgres, Microsoft Azure, GCP, AWS, Incident Response, Production Troubleshooting, Log Analysis
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